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Mit über 14.500 Mitarbeitenden sind wir eines der erfolgreichsten IT-Unternehmen und Marktführer in unserer Branche. Die Kombination aus Direktvertrieb von IT-Produkten mit umfassenden Systemhausdienstleistungen macht uns zum zukunftsstarken IT-Partner für Mittelstand, Konzerne und öffentliche Auftraggeber. Wir sind zu Hause in ganz Europa und immer in der Nähe.
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Service Industrialization Manager (w/m/d)
Position Overview
As Service Industrialization Manager, you are responsible for translating service designs into operationally scalable, repeatable and automation?ready delivery models. You ensure that services moving from Plan & Build into Run are fully industrialized, documented and fit for stable operation at scale. The role acts as the structural bridge between the Head of Competence Centers (Plan & Build) and the Head of Service Operations (Run).
Value Contribution
- Scalable and repeatable service delivery models
- Reduced operational risk and delivery variance
- Faster and smoother transition from service design to Run
- Clear separation and alignment between Build and Run
- Increased efficiency and automation in service operations
Key Responsibilities
Service Industrialization & Readiness
- Industrialize new and existing service offerings before they enter Run
- Define standardized delivery models, blueprints and runbooks
- Establish service readiness and acceptance criteria
- Ensure services are automation?, tooling? and ITSM?ready
Build?to?Run Transition
- Coordinate the handover of services from Competence Centers to Service Operations
- Ensure clear roles, interfaces and documentation between Build and Run
- Act as quality gate before services are accepted into operations
Cross?functional Collaboration
- Work closely with Competence Centers, Service Owners and Architects
- Collaborate with Service Operations on operational feasibility and scaling
- Align with Pricing and Sales Operations on service structure and assumptions
Continuous Improvement & Feedback Loops
- Collect operational feedback once services are live
- Continuously improve service design, tooling and documentation
- Contribute to automation and standardization initiatives
Skills Profile
Professional
- 5-8+ years of experience in ICT services, service delivery or operations
- Strong understanding of managed services and IT service lifecycles
- Experience with service standardization, ITSM and automation
- Ability to translate complex service designs into operational models
Personal
- Highly structured and quality?oriented
- Strong coordination and stakeholder management skills
- Pragmatic, detail?focused and execution?driven
- Ability to work effectively without formal authority
Bechtle Core Competencies
- Communication: communicates clearly, credibly and appropriately for the target audience
- Initiative: proactively drives topics and improvements forward
- Openness: embraces change and new ways of working
- Team Spirit: acts in the interest of the organisation as a whole
- Reliability: delivers results with discipline and consistency
- Self-Organisation: structures work independently and effectively
A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go-to partner for all things IT - from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan-build-run lifecycle of corporate IT, backed by top-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.
Laura Louisa Seefels | Recruiting | hr.ch@bechtle.com