Location: hybrid or remote (Germany/Switzerland/UK/Poland)
At WinCan, we develop world-leading software solutions for the condition assessment and management of sewer and infrastructure networks. To strengthen our team, we are looking for a Support Specialist for our Partner Success Team to ensure that our sales partners worldwide receive the support, information, and resources they need to succeed. With your organizational skills, service-oriented mindset, and keen understanding of customer needs, you'll play a key role in delivering a positive partner experience.
Support Specialist (f/m/d)
Your Responsibilities
- Serve as the first point of contact for general and technical inquiries from our international sales partners
- Ensuring professional, timely, and solution-oriented communication
- Coordinating and following up on partner-related issues in close collaboration with internal teams and specialists
- Supporting our partners with sales-related activities and administrative processes
- Assisting with the planning, organization, and execution of partner-related initiatives and events
- Supporting the onboarding of new partners and ensuring a smooth transition
- Coordinating training sessions, workshops, and organizational measures
- Providing up-to-date sales, marketing, and training materials
- Continuously developing our partner programs
- Maintaining partner data, documentation, and feedback records
- Ensuring high data quality and transparency within the relevant systems
- Assisting with the creation of reports and analyses
What You Bring to the Table
- Business or technical training or a comparable qualification
- Experience in sales support, customer success, partner management, or inside sales, ideally in the IT industry
- An affinity for technical topics and the ability to communicate technical concepts clearly
- Strong service and customer focus
- Ability to work independently, in a structured and reliable manner
- Excellent communication skills in German and English; additional languages (French, Spanish) are a plus
- Proficiency with CRM, ERP, or collaboration systems
- Experience with SaaS, cloud, or IT solutions is a plus
- Enjoyment of working with international partners and teams
What we offer you
- A varied role with a direct impact on the success of our international partner network
- A modern, innovative, and international work environment
- Flat hierarchies and quick decision-making processes
- Flexible work arrangements and attractive career development opportunities
- A motivated team that celebrates successes together